Customer Service & Microsoft Office Expert

A highly skilled professional specializing in delivering excellent customer service while leveraging advanced proficiency in Microsoft Office tools to streamline operations, enhance communication, and support administrative tasks. Known for balancing customer engagement with strong technical competency to ensure efficient and effective service delivery across various business functions. Key Responsibilities: Respond promptly and professionally to customer inquiries through multiple channels (email, chat, phone). Resolve customer issues with empathy, accuracy, and a strong commitment to satisfaction. Utilize Microsoft Office tools (Word, Excel, Outlook, PowerPoint, Teams, OneNote) to: Document client interactions and reports. Analyze data and create structured reports using Excel (pivot tables, formulas, charts). Draft, format, and manage internal/external communications and documentation. Support scheduling, calendar management, and email coordination through Outlook. Collaborate with team members across departments to ensure cohesive and responsive customer service. Maintain detailed records of customer interactions and feedback to help improve processes and services. Assist with administrative tasks and internal process improvements using automation and productivity features within Office tools. Core Skills & Competencies: Strong communication and active listening Conflict resolution and de-escalation Time management and multitasking Advanced knowledge of Microsoft Office Suite Analytical thinking and problem-solving Attention to detail and organizational skills Tools & Platforms: Microsoft Word, Excel, Outlook, PowerPoint, Teams, OneDrive